Refund & cancellation policy | Workspace Horizon

## Scope This policy applies to paid Workspace Horizon engagements such as depot walkthroughs, service interval analytics audits, fleet maintenance dashboard projects, interval rule workshops, and retained analytics support. This site does not sell physical products or software subscriptions online. ## Eligibility and timeframe Refund requests must be made in writing to info@workspace-horizon.click within 14 days of the event giving rise to the request (for example, cancellation before work starts, or a documented failure to deliver an agreed milestone). Requests after that window are considered only where required by Hong Kong law or where we agree in writing. ## Full and partial refunds - **Full refund:** Available if you cancel in writing before we begin billable work and before any agreed kickoff date, minus any non-refundable deposit stated in your proposal (if applicable). - **Partial refund:** If work has started, we refund fees for undelivered milestones only. Completed discovery, workshops already held, draft interval maps, or dashboard builds already delivered are charged on a pro-rata or milestone basis as set out in the proposal. - **Retainers:** Unused full months paid in advance may be refunded if you cancel with at least 30 days’ written notice before the next billing month; the current month is non-refundable once underway. ## Non-refundable items - Deposits marked non-refundable in a signed proposal - Third-party costs already incurred with your approval (for example specialised data extraction fees) - Completed workshop days and on-site visit days already delivered ## Process and timing Email info@workspace-horizon.click with your name, engagement reference, and reason. We confirm eligibility within 5 business days. Approved refunds are processed within 14 business days to the original payment method where possible. ## Cancellation and rescheduling You may reschedule a depot walkthrough or workshop once without fee if you give at least 5 business days’ notice. Later changes may incur a rescheduling charge of up to 25% of that visit’s fee to cover preparation already done. We may reschedule for illness or access issues at the depot; we will offer a new date promptly. ## No-shows If key client attendees fail to attend an agreed on-site session without notice, that session is treated as delivered for billing purposes. A replacement session is quoted separately. ## Work already started and materials Custom interval rule sheets, dashboard configurations, and written reports prepared for you remain billable even if you pause the project. We do not purchase vehicle parts or yard hardware on this site; such items are outside this policy. ## Contact for refund requests info@workspace-horizon.click · +85224298860 · Wah Fat Ind Bldg Kwai Chung, Kwai Tsing District, Hong Kong